These Terms & Conditions apply to every booking you make with Yoi Bali (“we”, “us”) for a private driver, airport transfer, car hire, tour, activity, wellness session or babysitter in Bali and Nusa Penida. By confirming a booking, you accept these terms. Please also read our Cancellation & Refund Policy and Privacy Policy.

Bookings

You book with us on WhatsApp. We reply with the route, the car and one fixed price.
A booking is confirmed when we confirm it to you in writing on WhatsApp and, where needed, when we receive the deposit.
Please check the details we confirm (date, pick-up time and place, number of guests, flight number) and tell us at once if anything is wrong.
The person who makes the booking must be at least 18 years old and accepts these terms for everyone in the group.

Prices

Prices are in Indonesian Rupiah (IDR). Unless stated otherwise, car prices are per car, and activity and Nusa Penida prices are per person.
Car prices include the car, the driver, fuel and parking. Toll fees, entrance tickets and meals are not included unless the package says so.
The price we confirm is fixed for your booking. If you change the route, the time or the number of guests, the price may change and we will tell you before the trip.
Car hire: up to 5 hours counts as a half day and more than 5 hours as a full day (10 hours). Hours run from hotel pick-up to hotel drop-off. Extra hours are charged at the rates shown on our website.

Payment

Airport transfers, car hire and car tours: no deposit. You pay the driver on the day in cash (IDR), or by bank transfer or QRIS.
Nusa Penida, cruises and activities: a 50% deposit by bank transfer or card payment link secures the boat and activity tickets. The rest is paid on the day.
We never ask for your card number or password in chat.

Changes and cancellations

You can change or cancel your booking as described in our Cancellation & Refund Policy. We may change the route or timing if roads, traffic, weather, temple ceremonies or safety require it, and we will always try to offer the closest alternative.

Pick-up, timing and waiting

Please be ready in your hotel lobby at the agreed time. Bali traffic can be unpredictable, so we plan extra time, but we cannot guarantee exact arrival times at sights or the airport.
Airport transfers: we monitor your flight. Up to 60 minutes of waiting after landing is free. After that, waiting time may be charged or the driver may need to leave if he has another booking.
For tours and car hire, we wait up to 30 minutes after the agreed pick-up time. If we cannot reach you, the booking may be treated as a no-show.

Activities and partner services

Some services, such as fast boats, cruises, rafting, water sports, trekking guides, golf and restaurants, are provided by licensed partner operators. We arrange and book them for you, and their own safety rules and conditions also apply. Boat and outdoor activities depend on weather and sea conditions, and the operator or captain may delay or cancel them for safety.

Your responsibilities

Follow the driver’s safety instructions and wear seat belts.
No smoking, drugs or illegal items in the car. Please treat the car with care: you are responsible for damage caused on purpose or through carelessness, such as stains that need professional cleaning.
Respect local customs: wear a sarong and cover your shoulders at temples, and follow the rules of each site.
Tell us before booking about any health condition, pregnancy, injury or reduced mobility that affects an activity. Choose activities that suit your fitness.
Keep your valuables with you. We are not responsible for items left in the car, but we will help you get them back.
The driver may end a trip if a guest is violent, seriously drunk or puts others at risk. In that case no refund is due.

Children

Children are welcome. Child seats are free on request and must be requested when you book. Minimum ages for activities are shown on each activity page. Children must be supervised by an adult at all times.

Insurance

We strongly recommend that you have personal travel insurance that covers medical costs, the activities you plan and trip cancellation.

Liability

We provide our services with care and skill. Our liability is limited to the price you paid for the service concerned, except where the law does not allow this limit (for example for death or personal injury caused by our negligence).
We are not liable for loss caused by events outside our control, such as natural disasters, volcanic activity, extreme weather, government orders, road closures, ceremonies or strikes (force majeure), or by the acts of partner operators beyond our reasonable control.
We are not liable for missed flights or connections if you ask for a pick-up time that is later than we advise.

Photos and reviews

Your driver is happy to take photos for you. We will never publish photos of you without your permission. If you leave a review, we may quote it on our website.

Complaints

If something is not right, please tell your driver or message us on WhatsApp straight away so we can fix it during your trip. If you are still not satisfied, send us the details within 7 days after your trip and we will reply within 14 days.

Governing law

These terms are governed by the laws of the Republic of Indonesia. We will always try to solve a disagreement in good faith first. If that is not possible, the courts in Denpasar, Bali, have jurisdiction.

Changes to these terms

We may update these terms. The version that applies is the one shown on our website on the date you confirm your booking.