This Privacy Policy explains how Yoi Bali (“we”, “us”) collects, uses and protects your personal data when you visit yoibali.com or book a private driver, airport transfer, tour or activity with us. We follow Indonesia’s Personal Data Protection Law (Law No. 27 of 2022) and respect the rights of guests from other countries, including the European Union (GDPR).
Who we are
Yoi Bali is a private driver and tour assistant service based near Udayana University, Jimbaran, Bali 80364, Indonesia. For any question about your data, contact us on WhatsApp at +62 881-0375-10789.
What data we collect
When you book or ask a question
Our booking form does not store your details on our website. When you press “Send via WhatsApp”, it opens WhatsApp with a pre-filled message, and you decide whether to send it. When you contact us, we receive the information you choose to share, usually:
- your name and WhatsApp number;
- travel dates, number of guests and the service you want;
- hotel or pick-up address and, for airport transfers, your flight number;
- any special requests, such as child seats, health or mobility notes that help us look after you.
When you visit the website
- Server logs: our hosting provider records technical data such as IP address, browser type and the pages visited, to keep the site secure and working.
- Language cookie: we set one small cookie (
pll_language) to remember the language you chose (English, Japanese or Korean). It contains no personal data and is kept for up to one year.
We do not use advertising or tracking cookies, and we do not sell your data.
How we use your data
- to reply to your questions and prepare a route and price;
- to confirm, organise and carry out your booking, including passing the necessary details to your driver;
- to book tickets with partners when your trip includes them (for example a fast boat, cruise, rafting or golf tee time);
- to send practical messages before and during your trip;
- to meet legal, tax and accounting obligations;
- to improve our service, for example by learning from your feedback.
We process your data because it is needed to provide the service you ask for, because you gave your consent, or because we have a legitimate interest in running a safe and reliable service.
Who we share it with
- Our drivers and team, only the details needed for your trip.
- Partner operators, such as fast-boat, cruise, rafting, water-sport or golf providers, when your booking includes their service. They receive only what they need, for example names and the number of guests.
- Service providers that help us run our business: WhatsApp (Meta) for messaging, our website hosting, and banks or payment providers when you pay by transfer, QRIS or card payment link.
- Authorities, if the law requires it.
Third-party content on our website
Our pages load fonts from Google Fonts, and the Contact page shows an embedded Google Map. When these load, Google may receive your IP address. Links to WhatsApp open WhatsApp, which has its own privacy policy. Photos credited on our Photo Credits page are hosted on our own website.
How long we keep your data
We keep booking conversations and details for as long as needed to provide the service and handle any questions afterwards, and in general no longer than two years after your trip. Payment and invoice records are kept for the period required by Indonesian tax law. You can ask us to delete your messages earlier, unless we must keep them by law.
How we protect your data
Only team members who need your details for your trip can see them. We use the security features of WhatsApp and our providers, and we never ask for card numbers or passwords in chat.
International transfers
Some of our service providers, such as WhatsApp and Google, may process data outside Indonesia. They apply their own safeguards, and we only share what is needed.
Your rights
You can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data, or stop or limit how we use it;
- withdraw your consent at any time, without affecting what we did before.
Send your request on WhatsApp at +62 881-0375-10789. We reply within 14 days. If you are not satisfied, you may also contact the data protection authority in your country.
Children
We do not knowingly collect data directly from children. Bookings for families are made by a parent or guardian, who gives us the details we need, such as children’s ages for child seats.
Changes to this policy
We may update this policy when our services or the law change. The date at the top of this page shows the latest version.