Plans change, and we understand. This page explains how to change or cancel a booking with Yoi Bali and when you get your money back. In short: car services are free to cancel up to 24 hours before pick-up, and Nusa Penida, cruises and activities up to 48 hours before.
Airport transfers, car hire and car tours
- Free cancellation up to 24 hours before the pick-up time.
- There is no deposit for these services, so there is nothing to refund. If you cancel less than 24 hours before, or do not show up, we may ask for a cancellation fee of up to 50% of the price, because the driver has kept the day free for you.
- Changes to the date, time or route are free up to 24 hours before, subject to availability. Later changes are possible if we can arrange them.
- Delayed flights are not a cancellation: we follow your flight and adjust the pick-up time.
Nusa Penida, cruises and activities
These bookings need a 50% deposit, because we buy boat and activity tickets in advance.
- Free cancellation up to 48 hours before the pick-up time. Your deposit is refunded in full.
- Cancellations less than 48 hours before, and no-shows: the deposit is not refundable.
- Changes to the date are free up to 48 hours before, subject to availability with the boat or activity operator.
Weather, sea conditions and safety
If a fast boat, cruise or outdoor activity is cancelled by the operator or by us because of weather, sea conditions, volcanic activity or safety reasons, you choose:
- a new date at no extra cost, or
- a full refund of what you paid for that service.
Light rain does not usually stop a car tour. If the weather changes on the day, your driver will suggest a different route.
Yoga, massage and babysitter
- Free cancellation up to 24 hours before the session.
- Less than 24 hours before, or if the therapist, teacher or babysitter cannot access your room or villa: up to 50% of the price may be charged.
If we have to cancel
If we cannot provide your service, for example because of illness or an emergency, we will offer another driver or date first. If that does not suit you, you receive a full refund of everything you paid for that service.
How to cancel and how refunds are paid
- Send your cancellation or change on WhatsApp at +62 881-0375-10789. The time of your message counts.
- Refunds are paid by the same method you used to pay, within 7 working days. Bank or card fees charged by your bank are not refundable.
- Times are Bali time (WITA, UTC+8).
Questions
If anything is unclear, just ask us before you book. These rules form part of our Terms & Conditions.